Blar i SINTEF Open på forfatter "Law, Effie L.-C."

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    • Analysis in usability evaluation 

      Følstad, Asbjørn; Law, Effie L.-C.; Hornbæk, Kasper (Research report, 2012)
      To improve current knowledge on analysis in usability evaluation, we present the findings of a survey study involving155 usability practitioners who have reported on their latest usability evaluation. The study is based ...

    • Analysis of usability evaluation data: An interview study with usability professionals 

      Følstad, Asbjørn; Law, Effie L.-C.; Hornbæk, Kasper (Research report, 2009)
      While the planning and implementation of usability evaluations are well described in the HCI literature, the analysis of the evaluation data is not. This implies that we know little of the current practice of usability ...

    • Chatbots for social good 

      Følstad, Asbjørn; Brandtzæg, Petter Bae; Feltwell, Tom; Law, Effie L.-C.; Tscheligi, Manfred; Luger, Ewa (Chapter, 2018)
      Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially ...

    • Effects of humanlikeness and conversational breakdown on trust in chatbots for customer service 

      Law, Effie L.-C.; Følstad, Asbjørn; van As, Nena (Chapter, 2022)
      Trust in chatbots can be shaped by various factors such as humanlikeness in terms of visual appearance and conversational content, and conversational performance in terms of the chatbot’s ability to avoid conversational ...